Call Center - Consolidate multiple locations' order taking; Cost Reduction Guaranteed
Centralization and efficiency, on an enterprise scale. Process thousands of calls a minute, and distribute orders in real time securely to your stores all around the country, in real time.
Train specialised phone operators to deal with customers in a more in depth manner, increasing your service and phone appeal.
Instantaneously transfer orders with full details into relevant stores, exactly as if the customer had called the store.
- Take orders from one location for multiple stores
- Save labor cost - maximize staff utilization, no slack time when sharing staff
- Save management cost - you need one manager not multiple
- Save on phone bills - maximize line utilization and share toll - free number costs
- Provide consistent and professional phone service: easy corporate control to ensure consistent call-interaction, promotions, prompt service times, etc.
- Increase ticket average: Shared locations allow you better train and control staff to up-sell and promote high margin items
- Reduce fixed overheads of office space, utility bills - electricity, heat, etc
- Take advantage of cheaper Rent or Real Estate Cost: Shift order-taking to cheapest location
- Take advantage of Cheaper Labor Rates: Move to call center to any location in the world
- Customers at each location get seamless experience: Orders go straight to the correct store's kitchen and show up in the store's local computer